Roy Morgan Research, Australia based International Research institute has awarded Garuda Indonesia Airline the” 2012 Domestic Airline of the Year” among its Customer Satisfaction Awards.
The research was based on a survey involving 28,000 Indonesian consumers, where each respondent was asked to evaluate all products and services used or consumed in the past year.
The survey showed that a huge 93.3% of respondents were “satisfied” with Garuda Indonesia. The Award was handed by Roy Morgan’s Asia Regional Director, Debnath Guharoy to Garuda CEO, Emirsyah Satar last Thursday, 28 March in Jakarta, reported Bisnis Indonesia.
Garuda’s VP Corporate Communications, Pudjobroto commented that the results for Garuda far outranked evaluation on other domestic airlines. Last year Roy Morgan also awarded Garuda with the “Best International Airline” award, topping Singapore Airlines, Air New Zealand, Emirates and Cathay Pacific, for airlines flying to Australia.
Other awards previously received by Garuda are : The World’s Best Regional Airline by Skytrax of London, and Best Airline for Haj pilgrimage by the Saudi Arabia Civil Aviation Authority.
In 2013 Garuda targets to carry an increase of between 15% - 20% more passengers to reach 24.5 million, up from 20.4 million passengers carried last year, that saw a growth of 19.6% compared to 2011, said CEO Emirsyah Satar.
This year Garuda will receive 24 more aircrafts, Emirsyah added, consisting of four B 777-300ER, three Airbus 330, ten B737-800NG’s and seven Bombardier CRRJ 1000NextGen. While its subsidiary Citilink will receive 16 new aircrafts consisting of eleven Airbus 320-200 and five units ATR 72
By the end of 2013, Garuda will have a fleet operating 139 aircrafts, namely 104 for Garuda and 35 for its LCC airline, Citilink.
Garuda Indonesia will also open new routes domestically, comprising : Bandung-Bali, Bali-Balikpapan, Batam-Pekanbaru, Balikpapan-Banjarmasin, Balikpapan –Manado, Balikpapan- Berau (East Kalimantan – access to the Derawan Islands), Jakarta –Bengkulu, Jakarta-Tanjung Pandan (on Bangka) , and Jakarta-Tanjung Pinang (on Bintan Island in the Riau Archipelago).
(Source: Bisnis Indonesia)
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